Hostgator - You can die if you wait till they answer to a ticket

I've used Hostgator to host some of my personal websites.The longest ticket took more than a month to be answered by the second level support (the ticket was raised by their first level support on December 16th and the answer came on January 24th ).

If your site goes down for whatever reason you have to chat or call, but you have to be patient.

My last 2 experiences took more than an hour to get to chat with somebody and the first answer to a ticket came after 3 days (it took them 3 days to have a look to my website).

So if you want to host your website get somebody else.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Privacy and Data Security
Customer service

  • What I liked
    • Cpanel functionality and ease of use
    • Price
  • What I disliked
    • Customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Hostgator Baby Plan
Review category
review #808839 by

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