I've used Hostgator to host some of my personal websites.The longest ticket took more than a month to be answered by the second level support (the ticket was raised by their first level support on December 16th and the answer came on January 24th ).
If your site goes down for whatever reason you have to chat or call, but you have to be patient.
My last 2 experiences took more than an hour to get to chat with somebody and the first answer to a ticket came after 3 days (it took them 3 days to have a look to my website).
So if you want to host your website get somebody else.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
What I liked
- Cpanel functionality and ease of use
What I disliked
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Hostgator Baby Plan
- Review category
You May Also Like
- "When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder. I only used the Site..."
- "I have been suffering at the hands of ARVIXE.com for the past 15 days. 1. They charge your credit card without your authorization. Repeated requests to remove my Credit Card Info..."
- "To,Sub: Complaint against Godaddy.comSir.I wrote following complain again and again but still I have not got any reply from Godaddy and not solving my problem so I found you and..."
- "After learning the hard way that my kindergarten son's school has never been able to reach me via telephone, Only a recorded msg that the call can not be completed..."
- "We thought that the expensive leather construction was the way to go. On the left seat of the sofa, the thread wasn't pulled as tight as on the right seat. ..."
- "Calling every week this is the 10th time. Told me couple time i will still get my number i want to get call back press blaah blaah no one haven't..."