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1.9

I was desperate to change our store from BigCommerce (which I totally regret) to WordPress and save a few bucks, since we donate to dog rescue organizations.

I signed up with eHost.com at first and their reply to issues or questions was really bad. I ran into an issue asking to install a third-party SSL. They provided the steps I had to follow-up and make the necessary requests, which I did but I never heard back on the steps they had to follow themselves. A whole week went by and our site's store was put-off due to no SSL to accept credit cards.

Long story short, I dropped eHost.com and went back to HostGator thinking they would be more reliable to customer's requests but up-until I was read a ticket I submitted with eHost.com I knew I was dealing with the same company and the same lack of support. They confirm eHost.com is their sister company.

Either way, I tried asking them and paying them for helping me install the third-party SSL. I followed the steps for the request and complete payment. I followed-up with a call just to make sure I didn't miss anything and they said the request was not complete because they had to send me an email with out-dated instructions and higher fees.

I asked for them to return my money for the request to install the third-party SSL and to make the process easier I would buy the one offered on my portal page for $39.99/year. An entire week went by and the status for this was "pending". I called to ask what is the process of "pending" and they had no idea but that I was right around the time they would finish the request. I asked what that meant and they said to just wait...we promise it will be installed.

I cancelled the account and asked for the money I paid for the year. I also asked for the $10 installation FEE and $39.99 for the SSL Certificate. No one could tell me if they were going to give me money because no matter what department I called it had to be the next department to know where my money was and how much they were going to refund me.

eHost.com and HostGator are the same company and please do me a favor and boycott this company until they get their *** together and start taking accountability for how messed up their services are to customers.

My store and other domains are still down since they cancelled quick and looking for a reliable and supportive hosting service.

- Cisco

Reason of review: Problem with delivery.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

HostGator Cons: Accountability, Support, Add-ons requests, Phone service, Refusing refunds.

Location: Bellflower, California

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