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We have a windows dedicated server with HostGator. It is clear that they do not have the staff that knows how to handle a windows dedicated server. We once again cannot get support to handle a simple problem, yet highly annoying problem. This happens every single time...
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#1008657
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Hostgator steals. Flat out bank theft.
You know, there are good website hosting companies out there, there are average, there are bad... and then there are outright thieves. I am not talking about the: "Oh, they said I would get such-and-such for so much money per month, or a savings of such-and-such per...
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Anonymous
Anonymous

I just filed a complaint with the BBB against Hostgator as I've had very similar experiences with them. I can't beleive they are able to get away with it. It's outrageous.

1.0
I didn't like
  • Being stolen from
#994354
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Started a request so https/SSL for a website and every day they say its on process. I donno how long they are going to take to have SSL on a website. Today I waited approx 1 hrs and made three calls before I talk to a human. This guy again put me on a hold for approx...
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#977026
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Personally I considered Hostgator is one of the best company to sell products and services. However, I am really having terrible experience with Hostgator support desk. Hostgator might be one of the best companies, but the support service extended from the hostgator...
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3.5
I liked
  • Server reliability
  • Easy to navigate and use
I didn't like
  • Time wasted
  • Refusing refunds
  • Customer service
#971675
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I moved all my sites from Godaddy to Hostgator. I bought a shared hosting and paid for 36 months. Within 2 weeks I started getting sites hacked. Hostgator recommended that I contact Sitelock to protect my sites. The wanted 3X more than my hosting to protect all my...
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sarkis
sarkis

Seems you just should choose your shared more carefully. You may try to check and cleanup all your websites automatically on virusdie.com or ask sucuri.net guys help you.

Anonymous
Anonymous

LOL!!!!!Why the *** would you move from GoDaddy cPanel hosting to HostGator? HUGE MISTAKE!!!!!

3.2
I liked
  • Easy to navigate and use
I didn't like
  • Sitelock as the same company as hostgator
#886326
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I was desperate to change our store from BigCommerce (which I totally regret) to WordPress and save a few bucks, since we donate to dog rescue organizations. I signed up with eHost.com at first and their reply to issues or questions was really bad. I ran into an issue...
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1.8
I didn't like
  • Accountability
  • Phone service
  • Refusing refunds
#855829
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After Hostgator raised their prices, I contacted them to cancel. Hostgator advised me that I could migrate to a smaller package, and told me it would take up to 10 days. They then proceeded to bill me for the new hosting package plus the old, cancelled hosting...
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#841777
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HG went in a few short years from being one of the best to being one of the worst ISPs. Their support is non-existent and amounts mostly to up-selling services you don't need. Their servers are resource starved and incapable of handling even routine scanning for...
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Jerusalem, Yerushalayim
#830111
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I am closing m account with this inept company. However, they have blocked my site because of malware (which is legitimate), however on my site I have about 45 written files that I want back. HG says I need to go thru their cpanel to get them. But the files there are...
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2.0
#819494
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Been with this host for a year. NO customer service. No tech support. They just won't answer you!!!!! They tell you they are too busy on their lines and to send a ticket. They don't answer their tickets either. The server is next to impossible to upload to. And once...
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#811954
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