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Personally I considered Hostgator is one of the best company to sell products and services. However, I am really having terrible experience with Hostgator support desk. Hostgator might be one of the best companies, but the support service extended from the hostgator...
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3.5
I liked
  • Server reliability
  • Easy to navigate and use
I didn't like
  • Refusing refunds
  • Customer service
  • Time wasted
#971675
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I moved all my sites from Godaddy to Hostgator. I bought a shared hosting and paid for 36 months. Within 2 weeks I started getting sites hacked. Hostgator recommended that I contact Sitelock to protect my sites. The wanted 3X more than my hosting to protect all my...
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sarkis
sarkis

Seems you just should choose your shared more carefully. You may try to check and cleanup all your websites automatically on virusdie.com or ask sucuri.net guys help you.

Anonymous
Anonymous

LOL!!!!!Why the *** would you move from GoDaddy cPanel hosting to HostGator? HUGE MISTAKE!!!!!

3.2
I liked
  • Easy to navigate and use
I didn't like
  • Sitelock as the same company as hostgator
#886326
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I was desperate to change our store from BigCommerce (which I totally regret) to WordPress and save a few bucks, since we donate to dog rescue organizations. I signed up with eHost.com at first and their reply to issues or questions was really bad. I ran into an issue...
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1.8
I didn't like
  • Support
  • Accountability
  • Add-ons requests
#855829
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After Hostgator raised their prices, I contacted them to cancel. Hostgator advised me that I could migrate to a smaller package, and told me it would take up to 10 days. They then proceeded to bill me for the new hosting package plus the old, cancelled hosting...
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#841777
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HG went in a few short years from being one of the best to being one of the worst ISPs. Their support is non-existent and amounts mostly to up-selling services you don't need. Their servers are resource starved and incapable of handling even routine scanning for...
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Jerusalem, Yerushalayim
#830111
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I am closing m account with this inept company. However, they have blocked my site because of malware (which is legitimate), however on my site I have about 45 written files that I want back. HG says I need to go thru their cpanel to get them. But the files there are...
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2.0
#819494
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Been with this host for a year. NO customer service. No tech support. They just won't answer you!!!!! They tell you they are too busy on their lines and to send a ticket. They don't answer their tickets either. The server is next to impossible to upload to. And once...
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#811954
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Host gator stole my money for a service I never used! I tried several times to get my money back but they refused! The so called website was never activated! I want my money back today! They are *** artist deceiving business the website was way to hard to navigate...
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I didn't like
  • Billing
  • Affiliate claims are fraud
  • Time wasted
#809383
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Hostgator - You can die if you wait till they answer to a ticket
Hostgator - You can die if you wait till they answer to a ticket
I've used Hostgator to host some of my personal websites. The longest ticket took more than a month to be answered by the second level support (the ticket was raised by their first level support on December 16th and the answer came on January 24th ). If your site goes...
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2.3
I liked
  • Cpanel functionality and ease of use
  • Price
I didn't like
  • Customer service
#808839
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We are a non-profit that gathers food and gives it to the poor in our community. We are an all volunteer org working on a shoe string budget. Our site is how we coordinate collection and distribution of food and services. Hostgator shut down my site sending me an...
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#807852
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