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Took my sites offline and told me the folders were full of malware, wanting me to buy their Sitelock overpriced software that doesn't do anything you can't do. Well I say can't do but reality is they take your sites offline so you can't fix it! Now lost 12 websites due...
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Anonymous
World Changes

EXXXXXACTLY!!!! They JUST got me for $49.99 to restore my website and these - crooks blanked my website out. They also have my login information which makes it even more intru...

1.0
I liked
  • Original setup
I didn't like
  • Are committing fraud using this sitelock scam
#1121611
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Last year when I called customer service to cancel my service with them, they gave me a great deal to stay for the year with them. Well in December they billed me for a month. I called them and they told me they couldn't do anything for me on that. I cancelled my card...
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1.5
I didn't like
  • Customer service
#1070178
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Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with your wordpress Hosting Services and i want to move your Cloud Hosting Services ....Customer Support person said first you buy cloud hosting services...
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5.0
I didn't like
  • Worst customer support
  • Misguide customer support
  • Money back is a business trick
#1052947
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Title says it all. I had signed up for a month of service through their black friday sale of 2016 and soon realized their hosting was slow, poor quality and full of errors. If you opt-out of automatic payments, they still take the money anyway due to it being in their...
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1.5
I liked
  • Price
I didn't like
  • Automatic payment theft
#1018922
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They dont respond to urgent tickets, all their packages are misleading and all the customer support reps give you different facts that are not accurate so not really facts. They lie about their packages. But the worst is that its been a month since ive opened and...
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1.0
#1015808
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I canceled my host gator account on 12/16/2016. I get bill $15.00 on 02/16/2017. I call and gave them the confirmation number of my cancel notice. The rep looks it up and say I canceled the host gator account, but the domain was not canceled and they charged me for the...
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1.4
I liked
  • Price
I didn't like
  • Charged falsely
#1009261
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We have a windows dedicated server with HostGator. It is clear that they do not have the staff that knows how to handle a windows dedicated server. We once again cannot get support to handle a simple problem, yet highly annoying problem. This happens every single time...
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#1008657
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Hostgator steals. Flat out bank theft.
You know, there are good website hosting companies out there, there are average, there are bad... and then there are outright thieves. I am not talking about the: "Oh, they said I would get such-and-such for so much money per month, or a savings of such-and-such per...
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Anonymous
Anonymous

I just filed a complaint with the BBB against Hostgator as I've had very similar experiences with them. I can't beleive they are able to get away with it. It's outrageous.

1.0
I didn't like
  • Being stolen from
#994354
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Started a request so https/SSL for a website and every day they say its on process. I donno how long they are going to take to have SSL on a website. Today I waited approx 1 hrs and made three calls before I talk to a human. This guy again put me on a hold for approx...
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#977026
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Personally I considered Hostgator is one of the best company to sell products and services. However, I am really having terrible experience with Hostgator support desk. Hostgator might be one of the best companies, but the support service extended from the hostgator...
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3.5
I liked
  • Easy to navigate and use
  • Server reliability
I didn't like
  • Support
  • Customer service
  • Refusing refunds
#971675
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